If the issue persists, let's do a root uninstall and reinstall of the software: Use this link for details on using the HP Print and Scan doctor: Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc. Wait until the printer is idle and silent before you proceed.Turn on the printer, if it does not automatically turn on.Reconnect the power cord to the rear of the printer.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the printer turned on, disconnect the power cord from the rear of the printer.Wait until the printer is idle and silent before you continue.Turn the printer on, if it is not already on.Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues. Chinese to the HP Forums □ I would like to take a moment and thank you for using this forum, it is a great place to find answers.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.So check the warranty period of your printer to see if you can return it. Users can return HP printers within their warranty periods to the manufacturer for repairs. If they don’t help and HP support is unable to identify the problem, the printer itself might need repairing. Hopefully, the above solutions have helped you fix your HP printer so that it prints in black once again. Select Contact Us to get in contact with an HP staff member that can hopefully talk you through your printer problems. If all else fails, it’s time to contact customer service. Make sure that the paper selected in your printer settings for the print job matches the paper type you’re trying to print on. If the printer prints fine on normal paper, you might need to adjust your paper settings. Try inserting plain paper rather than any specialty paper and see whether the issue is resolved. If you’re printing in black and white and getting blank pages (or it won’t print at all), the issue may not be the ink but the paper. Refer to your HP printer manual for specific printhead alignment guidelines. The actual process will depend on your model. When you select the Align Printhead option, the printer will print an alignment page and prompt you to make changes based on the outcome of the alignment printout. HP printers have an Align Printhead option in their Printer Maintenance menu or within the Control Panel menu that can be used to calibrate the printer. Calibrating your HP Printer by aligning its printhead may fix these issues. If you’re using a third-party ink cartridge, and having printing problems, try replacing it with an official HP ink cartridge.Ī printer might not print black ink if it has not been calibrated properly. Sometimes the cartridge is faulty, other times it is not compatible with the HP software. Third-party ink cartridges, while usually cheaper, don’t always work so well on HP printers.
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